Returns & Exchanges:
Here at Signature Workwear care about our customers like family, it’s what enabled us to create an ethical & sustainable business through good times and bad.
Naturally all our customers are protected under Australian Consumer Law and we set that law as the starting point for our Customer Care program.
Our contact details for returns & exchanges are:
Phone: 02 4932 4649
Should you need to return your item for an exchange, refund or store credit we will honour that request if it is made within 30 days of purchase.
If the item is returned for a refund it will be less the postage cost incurred by us in shipping it out originally.
A Few Rules:
Our rules are not very onerous but the few we set must be complied with so that we both have a fair chance of maintaining a commercial relationship.
- You must contact us by phone, email or inStore advising us of the return so we can issue a Return Notice Number for you to fill out on the Return Address Sticker that was enclosed with your delivery.
If you have misplaced that sticker we can e-mail you a form you can print & attach or we can post you a new sticker.
The Return Notice Number will be important as it is created as a credit in our systems for handling of your refund, exchange or store credit.
- Please complete the brief info required on the Returns Form that was also enclosed in your delivery stating what the issue is/was with the item/s to be returned.
- Please repackage the item/s in their original packaging. The item/s must be unworn, unmarked, undamaged, free of BO, makeup or any other marking, original tags still attached so the item/s is/are suitable to be resold or returned to warehouse.
- If returning in the delivery box or satchel stick the return label on the package ensuring you cover the delivery to you address to avoid postage confusion and send it back to our store.
- Please do not attach the sticker directly on the boot box or clothing bags, the item/s need to be protected in a mailing satchel, post bag or box.
Returns to Signature Workwear:
9/37 Shipley Drive
Rutherford NSW 2320
Items that have been purchased from our website that were marked as clearance are not covered by our returns policy except where the item is faulty or incorrectly supplied.
Please contact us as above regarding any return request for clearance items and we will endeavour to find a mutually acceptable solution to your request.
The condition of the return:
Shoes or boxed items will not be accepted for return without their original boxes intact and in original condition. These boxes are considered part of the product. If your item shows any evidence of wear (including, but is not limited to, deodorant, cologne or cigarette smells, rips, tears, stains, bent or damaged product tags) it will be returned to you and your refund voided. Please try on shoes or boots on a carpeted surface to ensure no damage occurs to the soles. Shoes showing signs of wear on the sole, or with a missing or damaged box, will not be accepted for return.
We will refund your purchase within 7-10 days of receiving the item. Your refund will be issued through the same payment method used to make the original purchase, excluding the original shipping cost. If the product was ordered with a promotional voucher or coupon, we reserve the right to refund any amounts due to you by issuing you a voucher to the value of the order (excluding the shipping cost). We also reserve the right to request the return of any free gift that may have been included with the original purchase or deduct the value of the gift from your refund.
Where an exchange for a different size or colour item is requested please contact our Customer Care team ASAP so as we can ensure we set aside the replacement item so it is not sold out during the exchange period.
Where the item/s is/are being returned in the rare case due to a fault in manufacturing it would be handy to snap a photo and sms to our Customer Care team for initial assessment.
Our policy is to escalate the fault process via Repair, Replace or Refund, depending on the nature of the fault.
Items that have been Branded:
Items that are Logoed/Branded by Embroidery, Digital Print or UltraColour can not be returned for exchange or refund unless they are due to a manufacturing fault either on the garment or the branding.
Please contact us in the first instance as there may be options to repair the fault first.
As these items are unsuitable for resale or warehouse return it falls outside our policy due to change of mind or size issues.
Signature Workwear & https://www.signatureworkwear.com.au are registered trading names for the industrial division of Signature Clothing Pty Ltd Group. ABN: 71 102 716 530
We can also be contacted via the parent website: https://www.signatureclothing.com.au/contact/